Shipping policy
Shipping Policy:
Thank you for shopping with us! Here is our Shipping Policy for your reference:
1. Processing Time:
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options for both domestic and international orders. Delivery delays can occasionally occur beyond our control.
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
-International Shipping: 7-14 days
Estimated time includes production + delivery. All advertised times are estimates and not a guarantee.
3. Order Tracking:
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Shipping Locations:
We ship our awesome pyjamas worldwide!
5. Shipping Restrictions:
Please note any special shipping restrictions that apply to certain products, such as items that require special handling due to their size or weight.
6. Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
7. Customs, Duties, and Taxes:
Grand Tropqie Pyjamas is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
8. Damages:
Company Name is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
9. Returns Policy:
Please refer to our Returns Policy page for information on returns and exchanges.
If you have any further questions about our shipping policy, please contact us at support@grandtropique.com.au
Thank you for shopping with us!